Refund Policy

1. The 7-day AI-visibility guarantee

We advertise that an AI assistant will name your business within 7 days of you connecting your site. If it does not, we refund your payment in full. This is the guarantee referred to on our home page and checkout page, and it is binding.

What counts as met — one answer is enough. We ask the AI assistants we track about your business every day and log every reply. If any single one of those answers identifies your business by name, on any day inside the 7-day window, from any one of those assistants, the guarantee has been met. The assistants we currently query are listed on your AI visibility page, and we add or change them as their APIs allow. This is a guarantee that an assistant can identify your business at all. It is not a guarantee of how often it happens, how favourably you are described, where you appear in an answer, or that every assistant names you.

The log is the record. Every answer is timestamped and visible to you on the AI visibility page of your dashboard, so neither side has to take this on trust. When you claim, we read the same log you can already see. If it contains a qualifying answer, the guarantee was met and this section does not entitle you to a refund — we will send you the entry, with the date and the assistant that gave it. If the log shows we missed, you do not need to argue the point.

What we need from you for it to apply. We can only be held to this if we were able to do the work. The guarantee applies where, for the whole 7-day window, you:

• connected a site we could reach and read — a domain that does not resolve, or that blocks us, cannot be scanned or written about;
• left autopilot publishing switched on, and did not pause it, delete the articles, or unpublish the pages we produced;
• kept the site connected, including any custom domain or subfolder setup you asked us to publish through; and
• did not block our crawler, or the assistants' crawlers, from reading the published pages.

If you never connected a site, this guarantee does not apply. There was nothing for an assistant to find and no work we could have performed. You can connect a site at any point while your subscription is active, and the 7-day window begins on that date.

When to claim. The window closes 7 days after you connect your site, and you have 14 days after that to claim it — day 21 from connecting, at the latest. This is a promise about your first week, not a standing right to refund a later month. Continuing to use LaunchPist beyond that date is acceptance that the first week was delivered. Section 4 still covers billing errors and outages at any time.

One claim per customer. The guarantee may be claimed once per person or company. Opening additional workspaces, or reconnecting the same site under a new account or card, in order to claim it again does not qualify.

What it does not cover. This guarantee is about being named by an AI assistant. It is not a guarantee of a particular volume of traffic, revenue, keyword ranking, or of being recommended in answers to questions that do not mention your business — that last one typically takes months of published work and we do not promise it on a deadline.

2. The $1 trial

New workspaces start on a 3-day trial for $1, which confirms your card and opens full access to your plan. You can cancel any time during the trial from Dashboard → Billing and the subscription will not begin.

3. Cancel any time, no lock-in

After the trial, you can cancel your subscription whenever you want. Cancellation takes effect at the end of the current paid period and you keep access until then. We do not auto-renew if you cancel before the renewal date.

4. Other cases where we issue a refund

Separately from the guarantee above, we issue a full refund for the most recent payment when:

• The platform was unavailable for an extended period due to a confirmed LaunchPist outage during your billing cycle.
• You were charged after cancelling and we have a record of the cancellation in our logs.
• You were billed twice for the same period due to a payment processor error.
• You upgraded or downgraded by mistake within 24 hours of the transaction.

For annual plans, we may pro-rate a refund for unused full months if you contact us within 30 days of the renewal charge.

5. When we cannot issue a refund

The first three items below set out when the 7-day guarantee in section 1 has either been met or does not apply. The remaining items are separate from that guarantee and never override it — wherever section 1 applies and we missed, it wins.

• Your dashboard log contains at least one answer naming your business inside the 7-day window. The promise in section 1 was kept, and we will show you the entry.
• You never connected a site, or you disconnected it, paused publishing, or removed the published pages before the window closed. In those cases the guarantee does not apply, because the work it measures could not be carried out.
• You are claiming the guarantee more than 21 days after connecting your site, or claiming it a second time on a new workspace or card.
• You forgot to cancel before renewal but did not cancel within 24 hours of the charge.
• The plan did not hit a marketing target we never promised — a traffic number, a revenue figure, or a specific Google position. Section 1 covers the outcome we do promise; beyond it, results depend on your site, your market and how competitive your category is.
• A third-party platform (App Store, Google Play, X, LinkedIn, Search Console) changed its policy or revoked access to its API.
• You used the service throughout a billing period and then asked for a refund of that period.

6. How to request a refund

Email billing@launchpist.com from the address registered on your workspace. Please include:

• The workspace name
• The date and amount of the charge
• A short reason for the request
• If you are claiming the section 1 guarantee, the date you connected your site

We aim to respond within 2 business days. For guarantee claims we check your visibility log first and reply with what it shows, either way. Approved refunds are processed via Stripe and typically arrive in 5 to 10 business days.

7. Chargebacks

Please reach out before opening a chargeback with your bank. We can usually resolve issues faster directly. Chargebacks issued without contacting us first may result in immediate suspension of the workspace pending review.

8. Related policies

This refund policy is part of our overall agreement. See our Terms of Service for the full subscription agreement and our Privacy Policy for how we handle your data.